FAQ

Answers to the most frequently asked questions.

Simply register for a paid membership account.

During registration you will be asked to select a Tack Room Trading Plan. You can choose from Standard plan which is £10 per year which gives you the ability to list 100 products or you can select the Elite plan which is £35 per year which allows you to add 500 products.

Once registered, you can browse our website, carry out detailed searching and message other sellers for products you may wish to buy.

Non registered users will have limited access to what they can see and do on the website.

Only registered members can send messages via a form on the product page. The message will go straight to the sellers email address. 

Emails are not stored on our website and there is no conversational thread messaging feature like you see on social networks.

Transactions for items you would like to purchase will be arranged directly between the seller and the buyer.

Advert listings remain active until the seller changes the status of these to sold or removes them.

If you are unable to login to your account, please get in touch with our team.

Before you cancel, please do get in touch with us and we can see why you would like to cancel and if there is anything that we can do for you.

You can cancel your membership at any time by visiting your account and then clicking on membership settings. If you are unable to, please send us an email at info@tackroomtrading.co.uk

If you have forgotten your password, then please don’t worry. You can click on “Forgotten Password” when trying to logging in. An email will be sent to you with a link to reset your password. 

You can upgrade your membership by visiting your account and then clicking upgrade.

To remove an advert listing, visit your account and view the product listing that you are selling. You will have options available to delete the listing.

Delivery is arranged between the buyer and seller. There is no delivery feature available on the website. 

To report an advert please email us along with the advert link, and seller details.

info@tackroomtrading.co.uk

If someone is sending you inappropriate messages, please contact us on info@tackroomtrading.co.uk